COVID-19 SAFE COMMITMENT
To Our Valued Guests and Customers
At Sandcastle Apartments we believe we can offer our guests a unique COVID safe environment like no other; your own private car garage, 5 lifts in the building with private access directly inside your apartment, only you in the lift at any time else, isolation guaranteed
We have a COVID-19 Safety Plan and are committed to keeping you safe. This situation is dynamic, and we continue to monitor advice and information locally and nationally. We have introduced additional precautionary measures for your comfort and peace of mind.
We are following NSW health guidelines and have been actively briefing and training our team. All public areas, guest rooms and back of house areas are regularly and thoroughly cleaned to the highest standards, we are paying extra attention to high-touch areas during this time.
We ask all guests to follow good hygiene as recommended by NSW health including hand and respiratory best practice. Hand sanitiser has been placed throughout our public areas, including each lift as you enter direct into your apartment. Masks are mandatory in all public areas within the Sandcastle Apartments.
Our apartment complex implements social distancing. It is a condition of entry that guests use the NSW app for checking in.
Our COVID-19 safe declaration, as per our terms and conditions, requests if you have been through a COVID-19 hotspot or exposure site or if you have developed any of the COVID-19 symptoms that you do not proceed with your booking at Sandcastle Apartments, but instead stay at home, contact us to advise immediately.
Prior to your stay, you will be required to complete a COVID-19 declaration. If you have been through a COVID-19 hotspot or an exposure site we will ask you to reschedule your stay, this may be in line with NSW guidelines or in line with our own covid safety plan.
If you are presenting with any illness prior to your booking, we ask you to stay home. Should symptoms develop during your stay, we ask you to contact our Accommodation Office, who can advise on a suitable course of action.
During your stay, NSW government COVID-19 restrictions may apply to our operations. These changes will be communicated to you upon check-in or during your stay.
As always, our team is ready to welcome you and ensure you have a spectacular stay. Local seafood, fresh coastal air and uncrowded beaches are waiting. If you have any questions- we are here to help!